Safe Gaming First

Responsible Gaming at shbwr – Play Safe, Stay in Control

Gaming on shbwr — whether it's betting on a PSL match, spinning Slots or sitting at a Live Casino table — is meant to be enjoyable, social and within your personal budget. When it stops being fun, it becomes a problem. This page explains the tools and guidance available to help you stay in control at every step.

All responsible gaming tools on shbwr — deposit limits, session timers, cool-off periods and self-exclusion — are available directly from your account dashboard settings and take effect immediately upon activation.

Six Ways shbwr Supports Responsible Gaming

These are not just policies on paper. Each of these tools is built into the platform and available to every registered shbwr user at no cost.

Deposit Limits

Set a daily, weekly or monthly PKR deposit cap on your account. Once you reach the limit, no further deposits are accepted until the period resets. Increases to limits have a 24-hour cooling period; reductions take effect immediately.

Session Time Reminders

Set a session time alert so you receive a notification after a defined period of play. This is a simple nudge to take a break, check the score of the match you came to watch and step away from the screen for a bit.

Loss Limits

Cap the amount you are willing to lose in a set period. When your net loss reaches that threshold, your account will not accept further bets until the limit period resets. A sensible safeguard before sessions get away from you.

Cool-Off Period

Not ready for full self-exclusion but feel like you need a break? Activate a cool-off period of 1, 7, 14 or 30 days. Your account will be suspended for that duration and you will not receive any promotional messages during the cooldown.

Self-Exclusion

Request a longer self-exclusion of 3 months, 6 months, 1 year or permanent closure. During exclusion, your account is fully blocked, all marketing is stopped and you cannot re-register. This decision is applied immediately and cannot be reversed early.

Activity History

Your full transaction and gaming history is available in your account at any time. Reviewing your actual betting patterns — how much you deposited, how long you played, what you won or lost — is one of the most effective responsible gaming habits there is.


What Responsible Gaming Actually Means

Responsible gaming is about keeping entertainment as entertainment. When you place a bet on a T20 match or spin a Slot, you are paying for the enjoyment of the activity — the same way you would pay for a cinema ticket or a cricket match seat. The difference is that online gaming involves real PKR, and that makes it important to have clear rules for yourself before you start.

At shbwr, we define responsible gaming around four practical principles that any player can actually follow:

  • Budget first: Decide on a fixed amount you are comfortable spending before you open the app or website. This is your entertainment budget — not money earmarked for bills, groceries or savings.
  • Time limits: Decide how long a session will last before you start. One hour, two hours — set a reminder and stick to it. Long, unbroken gaming sessions are where most poor decisions happen.
  • Accept losses: Gaming outcomes are never guaranteed. If your budget for the session is spent, close the app. Chasing losses — depositing more to try to recover what you lost — is one of the clearest warning signs of problem gaming behaviour.
  • Keep it separate: Gaming is one activity among many. It should not replace social connections, work commitments or family time. If you find yourself choosing gaming over other things you used to enjoy, that is a signal worth paying attention to.

These principles sound straightforward, but the reality is that the excitement of a live Cricket match or a Casino winning streak can make it easy to lose track. That is exactly why the tools in the previous section exist — they remove the need for willpower in the moment by setting the rules in advance.

Gaming should never be used as a way to earn income, manage debt or solve financial problems. If you find yourself in that situation, please use the self-exclusion tool and speak to a trusted person in your life.

How to Use the Account Control Tools

Every responsible gaming tool on shbwr is available inside your account dashboard. Here is how to access and use each one:

Setting Deposit Limits

Go to Account Settings → Responsible Gaming → Deposit Limits. Select daily, weekly or monthly and enter your PKR limit. Reductions apply immediately. Increases require 24 hours to take effect.

Session Time Reminders

Go to Account Settings → Responsible Gaming → Session Reminders. Set your preferred alert time (15 min, 30 min, 1 hr, 2 hrs). A notification will appear on screen when time is up.

Loss Limits

Go to Account Settings → Responsible Gaming → Loss Limits. Set a maximum net loss per day, week or month in PKR. Once reached, betting and Casino play will be paused until the period resets.

Cool-Off & Exclusion

Go to Account Settings → Responsible Gaming → Take a Break. Choose a cool-off duration or request a longer self-exclusion. All options take effect immediately and cannot be cancelled early.

If you are unable to find these settings or need help activating a limit, contact shbwr support immediately. Do not wait — the sooner a limit is in place, the better it works.

Warning Signs of Problem Gaming

Most people who develop problem gaming habits do not notice it happening gradually. The following signs — adapted for Pakistan players who regularly use sports betting and Casino platforms — are worth checking honestly against your own experience:

  • You regularly deposit more than you originally planned for the session, telling yourself "just one more top-up."
  • You feel restless, irritable or anxious when you are not able to access shbwr or when your balance is low.
  • You have hidden your gaming activity from family members or friends, or minimised how much time or money you actually spend.
  • You have borrowed money — from family, friends or other sources — to fund gaming deposits.
  • Gaming has started to affect your sleep, work performance, studies or relationships in a way you did not expect.
  • You chase losses as a habit — depositing after a losing session with the primary goal of winning back what you lost.
  • You feel like gaming is the most important activity in your day and other things have become less interesting by comparison.
  • You have tried to reduce or stop and found it harder than expected to follow through.

If two or more of these signs apply to you, we strongly encourage you to use the cool-off or self-exclusion tool now, talk to someone you trust and give yourself time away from the platform.

Problem gaming is a recognised behavioural pattern, not a personal failure. Taking a break and reaching out for support is a sign of self-awareness — not weakness. shbwr supports every user who chooses to step back.

Quick Self-Check: How Is Your Gaming Habit?

Answer these questions honestly. If you find yourself saying "yes" to more than two or three, it may be time to use one of the control tools or take a break from the platform entirely.

1

In the past month, have you spent more on gaming than you originally set out to spend, and felt like you could not stop once you started?

2

Have you deposited money after a loss with the main purpose of winning it back in the same session?

3

Has anyone close to you — a family member or friend — expressed concern about how much time or money you spend on gaming?

4

Have you used money that was meant for essential expenses — rent, groceries, phone bills — to fund a gaming session?

5

Do you find it difficult to enjoy a Cricket match, PSL game or Football fixture without placing a bet on it, even a small one?

6

Have you tried to cut back on gaming before and found yourself back to the same habits within a short period?

If your answers suggest your gaming is under control — great. Keep using the deposit and session limit tools as a regular habit, not just when things feel out of hand. Prevention is always easier than recovery.

Self-Exclusion – A Full Stop When You Need One

Self-exclusion is the strongest responsible gaming tool available on shbwr. It is designed for users who want or need a definitive, enforced break from the platform — not just a soft reminder.

Here is exactly what happens when you activate self-exclusion on your shbwr account:

  • Your account is immediately suspended. You will not be able to log in, place bets, access Casino games or make deposits for the duration of the exclusion period.
  • All promotional emails, SMS messages and bonus notifications are stopped immediately and will not resume until after the exclusion period ends — and only if you actively choose to re-enable marketing.
  • Any pending withdrawals of your existing balance will be processed to your registered JazzCash, Easypaisa, Raast or bank account during the exclusion period, in line with our standard withdrawal timelines.
  • The exclusion cannot be reversed early under any circumstances. This is intentional — the tool is designed to hold firm even when the urge to return is strong.
  • For permanent account closure, contact support directly after activating exclusion to confirm your request in writing.

Self-exclusion periods available: 3 months, 6 months, 1 year, or permanent.

To activate, go to Account Settings → Responsible Gaming → Self-Exclusion and follow the confirmation steps. The process takes less than two minutes and takes effect immediately upon confirmation.

Once self-exclusion is activated, it cannot be reversed before the end of the period. Do not create a new account during exclusion — doing so is a breach of our Terms and Conditions and the new account will be closed.

Practical Tips for Keeping Gaming Under Control

Beyond the platform tools, the habits you build around your gaming sessions make a big difference. These are straightforward tips that Pakistan players find genuinely useful:

  • Set your budget before you open the app. Decide on your PKR amount for the session when you are calm and not already in the middle of a match or game. Decisions made in the moment — especially after a win — are rarely the ones you would make with a clear head.
  • Treat winnings as winnings, not as a new budget. If you win PKR 2,000 in a session and have spent your original PKR 1,000 budget, you are PKR 1,000 ahead. Walking away at that point is a result. Treating the winnings as a new budget to play with often erases the gain.
  • Never play when you are emotionally charged. After a tough day at work, after an argument or when you are feeling low — these are the worst times to game. The impulse to "unwind" with a few bets often leads to longer, more expensive sessions.
  • Keep gaming out of your daily routine. If you find yourself opening the shbwr app at the same time every day out of habit rather than genuine interest in a match or game, that is a routine worth breaking. Variety in how you spend your leisure time is a natural protection.
  • Watch your total spending monthly, not just per session. Individual sessions may feel small — PKR 500 here, PKR 800 there — but the monthly total can be surprising if you have not been tracking it. Use your transaction history in the account to see the real number.
  • Tell someone you trust. It sounds simple, but having one person who knows you use a gaming platform — and who you can speak honestly with — is one of the most effective safeguards there is. Secrecy is where habits grow unchecked.

Frequently Asked Questions

No. Increases to deposit limits have a mandatory 24-hour waiting period. This cooling window is intentional — it gives you time to reconsider a decision that was likely made impulsively. Reductions to limits, however, take effect immediately with no waiting period.

Your existing balance will be withdrawn to your registered payment method — JazzCash, Easypaisa, Raast or bank account — using the standard withdrawal process. You will not lose any funds that were in your account at the time of exclusion. The withdrawal will be processed within the standard timeline stated on the Withdrawal page.

Yes. A cool-off period is a short temporary break — 1, 7, 14 or 30 days — intended for users who want a pause without a long-term commitment. Self-exclusion is a formal, longer block of 3 months to permanent. Both stop all marketing and betting access, but cool-off periods have a defined end date after which your account automatically becomes accessible again. Self-exclusion requires a deliberate step to return after the exclusion period ends.

No. During self-exclusion or a cool-off period, you will not be able to log into your shbwr account at all. This is intentional — having full access without the ability to bet creates unnecessary temptation and undermines the purpose of the break. We recommend using a dedicated cricket score app during your exclusion period.

Act immediately — do not wait for things to get worse. Use the self-exclusion or cool-off tool from your account settings right now. Then speak to someone you trust — a family member or a close friend. Taking a break and being honest with someone close to you are the two most effective first steps. If you need further support, speaking to a general counsellor or a mental health professional is a reasonable next step.

Yes. All responsible gaming tools — deposit limits, loss limits, session reminders, cool-off periods and self-exclusion — are available in the shbwr mobile app under Account Settings → Responsible Gaming. The app version and the website version are synchronised, so a limit set on the app applies across all devices instantly.
Need Help Now?

If you feel your gaming is becoming a problem, use the self-exclusion tool right now from your account settings. It takes effect immediately.

Go to Account Settings
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shbwr is strictly for adults aged 18 and above. Age verification is required before any withdrawal can be processed.

PKR Payment Methods
JazzCash Easypaisa Raast Bank Transfer

Deposit limits apply across all payment methods on your account.

Contact Support

[email protected]


Start Playing Responsibly on shbwr

Register your account today, set your deposit limit before your first session and enjoy Cricket betting, Live Casino and Slots as genuine entertainment — with the tools to keep it that way.

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